Shipping policy

Last Updated: August 25, 2026

Thank you for shopping with Nomae. This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are generally processed and shipped within 2–3 business days after your order has been successfully placed and payment has been confirmed.

Business days do not include weekends or public holidays.

During busy periods, promotions, product launches, or holidays, processing times may occasionally take longer.

Delivery Times

Once your order has been shipped, estimated delivery typically takes between 3–10 business days, depending on your delivery location and the shipping service available in your area.

Please note that the 2–3 business day processing period is separate from the estimated delivery time.

For example, your total estimated delivery timeframe may generally be approximately 5–13 business days from the date your order is placed.

Shipping Confirmation & Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time for tracking information to become active after your order has been dispatched.

Delivery Estimates

All delivery times provided by Nomae are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier or postal delays;

  • Customs processing;

  • Severe weather;

  • Public holidays;

  • High shipping volumes;

  • Transportation disruptions; or

  • Incorrect or incomplete delivery information.

Your statutory consumer rights remain unaffected.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your address, contact Nomae Customer Support as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Nomae is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where otherwise required by applicable law.

Failed or Returned Deliveries

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the parcel, please contact us.

Additional shipping charges may apply if the order needs to be shipped again, where permitted by applicable law.

Lost or Damaged Packages

If your package arrives damaged, or you believe it has been lost during delivery, please contact Nomae Customer Support with your:

  • Order number;

  • Delivery details; and

  • Photos of any visible damage, where applicable.

We will review the issue and work with the delivery provider where necessary.

Nothing in this Shipping Policy limits your statutory rights regarding goods that are lost, damaged, defective, or not delivered as required under applicable consumer law.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.

Where these charges are not collected during checkout, they may be payable by the recipient upon import or delivery.

Customers are responsible for applicable import charges unless otherwise stated at checkout or required by law.

Customs processing may also result in additional delivery delays.

Order Delays

If there is a significant issue preventing us from processing or fulfilling your order, we may contact you using the information provided during checkout.

Where required by applicable consumer law, you may have additional rights if an order is not delivered within the agreed or legally required timeframe.