Terms of service

Last Updated: August 25, 2026

Welcome to Nomae. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, services, and related features.

By accessing our website or placing an order with Nomae, you agree to these Terms. Please read them carefully before making a purchase.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer protection law.

1. About Nomae

Nomae operates an online store offering health, wellness, personal-care, and related products.

Where legally required, our website will provide our business identity, contact information, registered business address, registration details, and applicable VAT information.

You can contact Nomae Customer Support using the contact details provided on our website.

2. Eligibility

By using our website or purchasing from Nomae, you confirm that:

  • You are legally capable of entering into a binding contract;

  • The information you provide to us is accurate and complete; and

  • You will use our products only for lawful purposes.

If a particular product is subject to an age restriction or other legal purchasing requirement, you must satisfy that requirement before purchasing it.

3. Product Information

We aim to ensure that product descriptions, photographs, ingredients, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in packaging, colour, appearance, or presentation may occur, including where manufacturers update their packaging.

Product images are provided for illustrative purposes unless stated otherwise.

You are responsible for reviewing the product information, ingredients, warnings, directions, and suitability before using a product.

Nothing on the Nomae website should be treated as medical advice unless expressly stated otherwise.

4. Health Information Disclaimer

Nomae may provide general information relating to health, wellness, nutrition, personal care, or product use.

This information is provided for general informational purposes only and is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided by Nomae is not a substitute for advice from a qualified doctor, pharmacist, dietitian, or other healthcare professional.

You should consult an appropriate healthcare professional before using a product if you:

  • Have a medical condition;

  • Are pregnant or breastfeeding;

  • Are taking medication;

  • Have allergies or sensitivities; or

  • Are uncertain whether a product is suitable for you.

Always follow the manufacturer's directions, warnings, recommended use, and dosage information.

5. Orders

By placing an order, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an order confirmation acknowledging that we have received your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • A product is unavailable;

  • There is an obvious pricing or product information error;

  • Payment cannot be authorised;

  • We reasonably suspect fraud or misuse;

  • Delivery cannot be completed to the requested destination; or

  • The order would violate applicable law.

If we cancel an order after payment has been received, we will refund the affected amount.

6. Prices and Payment

Prices are displayed in the currency stated on our website.

Where required by law, displayed prices will include applicable taxes. Delivery charges and any other applicable costs will be shown before you complete your purchase.

You agree to provide current, complete, and accurate billing and payment information.

Payment must be made using one of the payment methods offered during checkout.

An order is not guaranteed until payment has been successfully authorised and the order has been accepted.

7. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing error occurs, we may contact you before fulfilling the order and give you the option to purchase the product at the correct price or cancel the affected item.

If an order is cancelled because of an obvious pricing error and you have already paid, the relevant amount will be refunded.

Nothing in this section limits any rights you have under applicable consumer law.

8. Shipping and Delivery

Available delivery destinations, estimated delivery times, and shipping costs will be displayed during checkout or elsewhere on our website.

Delivery times are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, although your statutory rights regarding delivery remain unaffected.

You are responsible for providing a complete and accurate delivery address.

Where permitted by law, additional shipping costs resulting from incorrect information provided by the customer may be charged to the customer.

Risk in the goods passes in accordance with applicable consumer law.

9. Returns, Refunds, and Withdrawal Rights

Our Return & Refund Policy forms part of these Terms.

If you are an EU consumer purchasing online, you generally have a statutory right to withdraw from an eligible purchase within 14 days of receiving the goods, subject to exceptions provided by law.

For health protection and hygiene reasons, certain sealed goods may not be eligible for return after they have been opened or unsealed where the applicable legal exemption applies.

Products that arrive faulty, damaged, defective, or otherwise non-conforming remain subject to your mandatory consumer rights.

Please review our Return & Refund Policy before making a purchase.

10. Faulty or Non-Conforming Products

If a product is faulty, damaged, defective, or does not conform to the sales contract, please contact Nomae Customer Support.

Depending on the circumstances and applicable law, you may be entitled to remedies such as:

  • Repair;

  • Replacement;

  • Price reduction; or

  • Refund.

Nothing in these Terms excludes or restricts statutory guarantees or other mandatory consumer rights.

11. Product Safety and Proper Use

Products purchased from Nomae must be used according to the instructions, warnings, labels, and recommendations supplied with the product.

You should not:

  • Exceed a recommended dose or usage amount;

  • Use a product after its expiry date;

  • Use a product contrary to manufacturer instructions;

  • Use a product if you know you are allergic to one of its ingredients; or

  • Use a damaged, contaminated, or improperly stored product.

You are responsible for storing products appropriately after delivery.

12. Allergies and Ingredients

Customers are responsible for reviewing product ingredient lists and allergen information before purchasing and using products.

Manufacturers may occasionally change product formulations or packaging.

Where ingredient information displayed on our website differs from the information printed on the physical product, you should check the product packaging before use and contact us or the manufacturer if you are uncertain.

If you have a serious allergy or sensitivity, you should seek appropriate professional advice before using a product.

13. Accounts

If our website allows customer accounts, you are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or restrict an account where reasonably necessary to protect customers, Nomae, or our systems from fraud, abuse, security threats, or unlawful activity.

14. Promotions and Discount Codes

Promotions, discount codes, vouchers, and special offers may be subject to additional conditions.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;

  • Only one discount code may be used per order;

  • Discounts cannot be applied retrospectively;

  • Certain products may be excluded; and

  • Offers may expire or be withdrawn in accordance with their stated conditions.

Mandatory consumer rights are unaffected.

15. Intellectual Property

All content appearing on the Nomae website, including our branding, logos, graphics, product presentation, written content, photographs, design elements, and website materials, is owned by or licensed to Nomae unless otherwise stated.

You may use the website for your personal, non-commercial use.

You may not reproduce, distribute, sell, modify, scrape, republish, or commercially exploit our content without permission, except where permitted by law.

16. Acceptable Use

You must not use our website:

  • For unlawful or fraudulent purposes;

  • To introduce viruses, malware, or malicious code;

  • To interfere with the operation or security of the website;

  • To attempt unauthorised access to our systems;

  • To collect data unlawfully;

  • To impersonate another person;

  • To abuse promotional systems; or

  • To infringe the rights of Nomae or any third party.

We may restrict access where reasonably necessary to address misuse or protect our services.

17. Third-Party Services and Links

Our website may contain links to or integrate services provided by third parties, including payment processors, delivery providers, social networks, or external websites.

We do not control third-party websites and are not responsible for their independent content, availability, or privacy practices.

Use of third-party services may be subject to separate terms.

18. Website Availability

We aim to keep the Nomae website available and operating correctly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or restrict access for maintenance, security, upgrades, technical issues, or circumstances outside our reasonable control.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

In particular, nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence where liability cannot legally be excluded;

  • Fraud or fraudulent misrepresentation;

  • Liability arising under mandatory product safety law; or

  • Mandatory statutory consumer rights.

To the maximum extent permitted by applicable law, Nomae is not responsible for indirect or unforeseeable losses arising from circumstances outside our reasonable control.

For consumers, we remain responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, as required by applicable law.

20. Personal Data and Privacy

We process personal information in accordance with our Privacy Policy and applicable data protection laws.

Our Privacy Policy explains what information we collect, why we collect it, how it is used, how long it may be retained, and the rights available to you.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, practices, or applicable law.

Any updated Terms will apply from the effective date shown on the website.

Changes will not retrospectively remove rights that you have already acquired under an existing purchase or applicable consumer law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. No Waiver

If Nomae does not immediately enforce a provision of these Terms, this does not mean we have waived our right to enforce it later.

24. Governing Law and Consumer Rights

These Terms are governed by the law applicable to Nomae's business, subject to any mandatory consumer protections that apply in the country where you live.

If you are an EU consumer, nothing in these Terms deprives you of mandatory protections available under the laws applicable to you.

Any dispute provisions in these Terms are subject to mandatory consumer jurisdiction rules.

25. Complaints and Disputes

If you have a complaint concerning an order or product, please contact Nomae Customer Support first so that we can attempt to resolve the matter.

Where applicable, consumers may also have access to alternative dispute resolution procedures or other remedies under their local consumer protection laws.

26. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and any additional terms expressly presented to you at the time of purchase, form the agreement governing your purchase and use of the Nomae website.